Protected: Confidential digital wallet project

Content Design, Research, UX Writing

Protected: Confidential SME innovation project

Content Design, Research, UX Writing

Redesigning a static dashboard to deliver dynamic content

Content Design, Microcopy, Research, UX Writing

Reducing barriers to user research

Design Ops

Designing a balanced system of instant email alerts

Content Design, Email Writing

Helping people with their finances during the initial coronavirus outbreak

Content Design, Customer Support Content, Email Writing, Research

Explaining complicated offer information on a small tile

Microcopy, UX Writing

Helping people interpret their financial progress

Content Design, Microcopy, UX Writing

Embedding a voice, tone and style from scratch

Voice tone and style